1. Scope
This Privacy Policy explains how we handle information collected through our website and general communication channels such as WhatsApp, phone calls, email, or in-store visits. It applies only to inquiries and interactions with our retail and service business and is not a substitute for manufacturer or third-party privacy policies.
2. Information We Collect
Depending on how you interact with us, we may collect the following:
- Contact details: Name, phone number, email address, and location (city or district) when you request quotations, support, delivery, or installation services.
- Order & service details: Purchase history, delivery address, invoices, warranty records, and service requests.
- Customer communications: Messages, photos, or documents you voluntarily share (such as product images, room photos, or installation requirements) to help us recommend suitable lighting and electrical solutions.
- Basic technical data: When using our website, we may collect limited information such as browser type, device information, and approximate location through standard hosting or analytics tools (if enabled).
3. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide quotations
- Process and deliver orders
- Arrange installation and after-sales services
- Handle warranties and product support
- Improve our products, services, and customer experience
- Comply with legal and regulatory requirements
We do not sell or trade personal data to third parties.
4. Legal Basis (PDPL - Saudi Arabia)
Where applicable under the Saudi Personal Data Protection Law (PDPL), we process personal data based on:
- Performance of a contract (sales, delivery, installation)
- Customer consent (messages, inquiries, or marketing communication where applicable)
- Legitimate business interests (operating and improving our retail services)
- Legal obligations (invoicing, accounting, or regulatory compliance)
5. Sharing of Information
We may share limited information only when necessary with:
- Delivery and logistics partners
- Installation and technical service teams
- Manufacturers or authorized service centers for warranty or repairs
- Payment processors or banking institutions
- Government or regulatory authorities when legally required
All third parties are expected to handle data securely and only for the intended purpose.
6. Data Retention
We retain personal data only for as long as necessary to:
- Complete transactions and services
- Maintain warranty records
- Fulfill accounting and tax obligations
- Resolve disputes or provide customer support
After this period, data is securely deleted or anonymized where possible.
7. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of online communication or storage is completely secure, so we encourage customers not to share sensitive financial details via unsecured channels.
8. Your Rights
Subject to applicable laws, you may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Object to certain types of processing
To exercise these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before processing requests.
9. Children's Privacy
Our products and services are intended for adults and household customers. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly where required.
10. International Data Transfer
Some data may be processed or stored using third-party service providers (such as email, cloud hosting, or messaging platforms) located outside Saudi Arabia. We take reasonable steps to ensure appropriate protection in accordance with applicable laws.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes may also be communicated through our usual customer contact channels where appropriate.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us via WhatsApp, phone, email, or by visiting our showroom.